December 2018 | by Carlene van der Westhuizen, International Budget Partnership South Africa
In South African metropolitan municipalities, the provision of basic services like water, sanitation, and electricity to urban informal settlements is an ongoing struggle, but very little is known about what specifically goes wrong.
After years of working with community organizations to address issues related to service delivery in informal settlements, IBP South Africa and its civil society partners started to see patterns in issues stemming from outsourced providers.
This research examines the findings of social audits, provider bid specifications, and interviews with municipal officials to identify the systemic causes of outsourced service delivery challenges and outlines several issues local governments could address to improve service delivery to informal settlements at scale.
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